Frequently Asked Questions

The Rainbow Cleaning System is sold through a network of Independent Authorized Rainbow Distributors. If you are interested in purchasing a Rainbow, please fill out our Request a Demonstration form. An Authorized Rainbow Distributor in your area will contact you with more information.

The price of a Rainbow unit may vary depending on package configurations, local market conditions, taxes, and trade-in value that may be applied to your purchase. Our sales team will be able to provide you with additional information. To schedule an in-home consultation, please fill out our Request a Demonstration form.

Please contact the Rainbow Distributor from whom you purchased your unit. If you are unable to locate this Distributor, please contact us by calling, emailing or filling out this in our contacts.

General Inquiry

Repair and Maintenace

Free Rainbow Checkup

Owner manuals are available for download on this website, under the Support menu.

Rexair provides to its independent Authorized Rainbow Distributors, and only to them, a written four (4) year service warranty on the Rainbow SRX Cleaning System and attached accessories and a ten (10) year warranty on the vacuum cleaner motor/electronic controller. These warranties do not cover normal wear and tear arising from usage of products, such as belts, HEPA Neutralizer, etc.

It is recommended that you have an Authorized Rainbow Service Center inspect your HEPA Neutralizer after two years of use. After five years of use, the HEPA Neutralizer should be replaced (by an Authorized Service Center) to ensure your Rainbow performs its best.

Yes. The Rainbow is able to safely pick up liquids. Please follow the instructions in the owner’s manual. The Rainbow Power Nozzle is not able to pick up liquids.

Rexair has tested only Rainbow brand supplies for use with our products.

The RainJet cleans the following types of floors: marble, stone, ceramic tiles and vinyl and linoleum. Do not use on unfinished, oiled or waxed wooden boards, unsealed tiles, or carpeted floors because they may be water-sensitive. Contact your flooring manufacturer for complete cleaning instructions.