The Rainbow Cleaning System Ph

Buyer Beware!

Buyer Beware Rainbow Vacuum Cleaner. When you purchase a Rainbow, you are buying many years of product development, continuous improvement and ingenuity. Plus, your Rainbow is supported by Rexair LLC and by your local Independent Authorized Rainbow Distributor.

Do not make the mistake of purchasing your Rainbow from an unauthorized retailer. Remember: any purchase from an internet retailer — including any purchase from an online marketplace like eBay or Amazon.com — is unauthorized!

While Rexair sympathizes with customers who have been taken advantage of by unauthorized or Internet sellers, Rexair stands behind its Authorized Distributors and can only offer assistance to customers who have purchased through authorized channels.

Risks of Buying from an Unauthorized Source

You will not have access to an authorized warranty that is backed by the manufacturer – Rexair LLC of Troy, Michigan, USA.
You don’t really know who you are dealing with, and it is often not a local business with a track record of providing good customer service.
Any warranties actually offered by unauthorized sellers of Rainbows may, as a practical matter, be worthless. Additionally, in order to get a warranty repair, you may have to package the Rainbw and then ship it out for repair – a time-consuming and costly process, with no guarantee of satisfactory service.
Despite promises of prompt shipping, there are often long delays between a credit card purchase and the date on which the units are actually shipped.
Units advertised as “new,” may in fact be used. You may not know until it is too late!
Units may not be in good condition, may be defective or may contain non-factory parts. Often products from unauthorized sources have had serial numbers removed to conceal the true source of the products.
Authorized Rainbow Distributors only honor warranties on machines sold by other Authorized Distributors, which do not include vacuum cleaner shops or Internet merchants.

Frequently Asked Questions

Please reach us at info@rainbowsystem.com.ph if you cannot find an answer to your question.

Where can I purchase a rainbow cleaning system?

The Rainbow Cleaning System is sold through a network of Independent Authorized Rainbow Distributors. If you are interested in purchasing a Rainbow, please fill out our Request a Demonstration form. An Authorized Rainbow Distributor in your area will contact you with more information.

How much does the Rainbow cost?

The price of a Rainbow unit may vary depending on package configurations, local market conditions, taxes, and trade-in value that may be applied to your purchase. Our sales team will be able to provide you with additional information. To schedule an in-home consultation, please fill out our Request a Demonstration form.

Who can I contact for service, replacement parts or liquid supplies?

Please contact the Rainbow Distributor from whom you purchased your unit. If you are unable to locate this Distributor, please contact us by calling, emailing or filling out this form.

Who can I contact for service, replacement parts or liquid supplies?

Owner manuals are available for download on this website, under the Support menu.

What is covered under the Rainbow warranty?

Rexair provides to its independent Authorized Rainbow Distributors, and only to them, a written four (4) year service warranty on the Rainbow SRX Cleaning System and attached accessories and a ten (10) year warranty on the vacuum cleaner motor/electronic controller. These warranties do not cover normal wear and tear arising from usage of products, such as belts, HEPA Neutralizer, etc.

How often do I need to change the HEPA Filter?

It is recommended that you have an Authorized Rainbow Service Center inspect your HEPA Neutralizer after two years of use. After five years of use, the HEPA Neutralizer should be replaced (by an Authorized Service Center) to ensure your Rainbow performs its best.

Can the Rainbow pick up liquids?

Yes. The Rainbow is able to safely pick up liquids. Please follow the instructions in the owner’s manual. The Rainbow Power Nozzle is not able to pick up liquids.

Can I use Non-Rainbow brand liquid cleaners or fragrances with the Rainbow, Rainmate, Aquamate, Minijet and Rainjet?

Rexair has tested only Rainbow brand supplies for use with our products.

Is the Rainjet safe to use on my floors?

The RainJet cleans the following types of floors: marble, stone, ceramic tiles and vinyl and linoleum. Do not use on unfinished, oiled or waxed wooden boards, unsealed tiles, or carpeted floors because they may be water-sensitive. Contact your flooring manufacturer for complete cleaning instructions.

Only Authorized Distributors/Dealers can sell Rainbow

Buyer Beware!

Risks of Buying from an Unauthorized Source

Advantages of Buying from an Authorized Rainbow Distributor

Frequently Asked Questions

Only Authorized Distributors/Dealers can sell Rainbow

Buyer Beware!

Risks of Buying from an Unauthorized Source

Advantages of Buying from an Authorized Rainbow Distributor

Frequently Asked Questions

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